Terms and Conditions

1. CONDITIONS
These General Conditions expressly regulate the relationships between PremiumBuces, NIF 48722887D and third parties (hereinafter, "Customers") that register as users and / or purchase products through the PremiumBuces Online Store.
This document establishes the conditions governing the use of the website: www.premiumbuces.com.

To place an order, you must also expressly accept these Conditions and read the information provided in our Privacy Policy, being, therefore, bound by them.

If you have any questions related to the Terms and Conditions or the Privacy Policy, you can contact us through our Contact Form.

2 OBLIGATIONS OF THE USER
The Customer, who at the time of purchase must have the age of majority established by current legislation, is obliged, in general, to use PremiumBuces, to purchase the products and to use each of the PremiumBuces services in a diligently, in accordance with the law, morality, public order and the provisions of these General Conditions, and must also refrain from using them in any way that may prevent, damage or impair the normal operation and enjoyment of PremiumBuces by users. other users or that could injure or cause damage to the assets and rights of PremiumBuces, its suppliers, clients or in general of any third party.

In the event that our platform contains links to other web pages and third-party materials, these links are provided for informational purposes only, without us having any control over the content of said web pages or materials. Therefore, we do not accept any responsibility for any damage or loss arising from its use.

3 PRODUCTS
PremiumBuces reserves the right to decide, at any time, the products that are offered to customers through the website. In particular, PremiumBuces may at any time add new products to those offered or included on its website, it being understood that unless otherwise provided, such new products will be governed by the provisions of these General Conditions.

Likewise, PremiumBuces reserves the right to stop providing or facilitating access and use at any time and without prior notice of any of the different categories of products or products offered on the web.

The products included in the Online Store will correspond as accurately as possible to the products actually offered.

The characteristics of the products and their prices are detailed in the product file published on the web.
Despite everything, the colors and shades presented may vary depending on the monitor on which they are displayed and do not represent a contract at the time of purchase.

Although we try to ensure that the material on our website is correct, reputable and of high quality, we cannot accept responsibility if this is not the case. We will not be responsible for errors or omissions or for the results obtained from the use of such information or for any technical problems that you may experience with the website. In the event that we are informed of any incorrectness in the material on the website, we will try to correct it as soon as possible in the way that we reasonably can.

In case of contradiction, the product description will always prevail over the photograph shown.

In products such as plants, wood or rocks, the exact product, being a natural element, may differ more notably from the image shown on the web, which should only be used as a reference.

4 PRICES
The prices indicated in the Online Store are shown in euros. The prices shown include VAT, but exclude shipping costs, which will be added to the amount of your purchase in the payment process, before finalizing your order.

Delivery costs are indicated before confirming the order.
Delivery costs are invoiced at the end of the order and are added to the price of the items ordered.

PremiumBuces reserves the right to modify its prices at any time, but the products will be invoiced based on the rates in force at the time the order is registered.

5. RESERVATION OF OWNERSHIP AND DISCLAIMER OF LIABILITY
PremiumBuces retains ownership of the goods sold until the actual payment of the total amount is made.
These provisions do not constitute any obstacle for the transfer to the client, from the delivery, of the risks of loss and deterioration of the acquired goods, as well as of the damages that these could cause. The risks of the products will be your responsibility from the moment of delivery.

6. AVAILABILITY
Regarding the sale of discounted products, customers can only order the products offered for sale during the period of validity of the offer and within the limit of available stocks.
In the event that a product shown on the web as available is not available after confirming the order and after the closing of the corresponding sale, PremiumBuces will inform the customer by email or telephone of the partial delivery of their order or the delay in delivery. of the same. In this case, PremiumBuces will propose to the client the reimbursement of the amounts already paid in the form of a purchase voucher, or through the means of payment used by the client.

Products marked as "On Request" must be requested by the customer through the contact form on the web, and PremiumBuces will indicate the waiting time until that product can be shipped.

7 PROCEDURE AND FORM OF PAYMENT OF THE PRODUCTS

In the event that you detect that an error has occurred when entering your personal data during your registration as a user, you can modify them in the "My Account" section.

Our website also allows the purchase through the guest purchase functionality. In this type of purchase, you will only be asked for the essential data to be able to process your order. Once the purchase process is completed, you will be offered the possibility of registering as a user or continuing as an unregistered user.

To make the total payment of the articles of this contract, the client may choose some of the following forms of payment:

• Payment through Paypal. The customer can choose payment through PayPal, performing the operation at the time of ordering. It is carried out through the security system of the PAYPAL secure platform that allows the encryption of the client's bank data during its transmission over the network.

• Payment by bank card through PAYPAL. The customer can choose to pay by VISA or MASTERCARD card, performing the operation at the time of placing the order. Online payment by credit card is made through the payment system of the secure platform through SSL offered by Paypal that allows the encryption of the customer's bank details during their transmission over the network. PremiumBuces will not have the customer's card details at any time, their use being the responsibility of this.

• Payment by bank card through REDSYS. The customer can choose to pay by VISA or MASTERCARD card, performing the operation at the time of placing the order. Online payment by credit card is made through the secure platform payment system through SSL offered by RedSys that allows the encryption of the customer's banking data during its transmission over the network. PremiumBuces will not have at any time the data of the client's card, its use being the responsibility of this by entering them exclusively in the Redsys payment gateway and verifying that it is found on the web https://redsys.es/ or in any of your subdomains.

By clicking on "Authorize Payment" you are confirming that the credit card is yours or that you are the legitimate holder of the gift card or credit card.
Credit cards will be subject to checks and authorizations by their issuing entity, but if said entity does not authorize payment, we will not be responsible for any delay or non-delivery and we will not be able to formalize any Contract with you.

8 HOME DELIVERY SERVICE
The order will be delivered in national territory (Excluding the Canary Islands, Balearic Islands, Ceuta and Melilla) normally within a period of 24 working hours, this time is the usual although there may be some delay on the part of the transport company.

The delivery time for shipments in Europe will be indicated before finalizing the order.

• Orders placed from Monday to Thursday without holidays will leave the store in the following 1 or 2 working days, so they will be delivered within 24 hours of the date the order was placed, provided it was not a Saturday or a holiday.

• Orders placed on Friday, weekend or holiday will leave the store in the first working days of the following week.

NOTICE: Orders with plants will never go out on Fridays or the eve of holidays. They will only be processed when their delivery can be ensured in the next few days in order to guarantee that the plants arrive in optimal condition. Therefore, orders that do not meet this requirement will be held until the first business day that can be shipped to be delivered in the following days.

When the customer wants the merchandise to be delivered later than the scheduled date, he must indicate this at the time of ordering, in the section: Customer notes.

In case of non-compliance with the specified delivery date in more than 30 working days, the buyer may choose to cancel the order and receive the amount paid. Failure to deliver will not be considered such if it has been delayed of its own accord, if it has not been possible to locate the buyer using the information provided by it or if there has been some kind of delay or error in the management of the package by the transport agency outside of PremiumBuces.

Except in the case of hidden defects, no claim will be accepted after receipt of the products by the customer if the customer has not followed the procedure detailed above.
The customer should never throw away the packaging of the products until they are in perfect condition and verify that all the products match the ones ordered.

We will not be responsible for any breach or delay in the fulfillment of any of the obligations assumed, when it is due to events that are beyond our reasonable control or causes of force majeure.

9. RETURNS AND CANCELLATIONS
The client can cancel their order as long as the status of the order has not changed to SENT, for this they must contact PremiumBuces or through the contact form on the web or Email.

Once the order has been sent, it cannot be canceled and if the client does not wish to do so, they must make a return according to the following clauses:

9.1) In accordance with the provisions of article 44 of the Retail Trade Organization Law, the customer has 14 business days to notify PremiumBuces of the return of a product from the day of receipt of the order.

9.2) In returns, the customer must bear the transport costs generated by their return.

9.3) The client must communicate the return to the following email account: [email protected]

9.4) Later PremiumBuces will contact the customer to indicate the steps to follow for their return.

9.5) Returns will not be accepted outside the period mentioned above. Neither will the amount of any product that has been damaged by the customer or that is not found in its original packaging or with all the accessories that it included at the time of being sent to the customer be reimbursed.

9.6) The customer will receive the money from his return PayPal, credit card or by transfer. The methods of refunding the money will preferably be the same with which the payment has been made unless agreed by both parties.

9.7) In returns, the customer will not have any penalty, but he will have to bear the costs of collection (equal to those charged for the shipment) generated by his return and the shipping costs that led to the delivery of the product will not be reimbursed, for Therefore, only the RRP of the returned product / products will be refunded.

9.8) Products manufactured expressly for the customer will not accept exchange or return.

9.9) Live products such as plants may not be returned except for those that arrive in poor condition, documenting it by means of a photograph with the original packaging and within the following 24 hours from the receipt of the order by the customer.

Resolution of online disputes in consumer matters in accordance with Art. 14.1 of Regulation (EU) 524/2013: The European Commission provides an online dispute resolution platform, which is available at the following link: http: // ec .europa.eu / consumers / odr.

10 CUSTOMER SERVICE

Applicable regulations require that part of the information or communications we send you be in writing. By using our website, you agree that the majority of such communications with us will be electronic. We will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

For any incident, claim or exercise of their rights, the client may send an email to the address [email protected]

11. WARRANTY
In accordance with the provisions of Law 23/2003, of July 10, on Guarantee in the Sale of Consumer Goods, all the articles object of this contract are, in general, guaranteed against any manufacturing defect or non-conformity with the qualities that are specified in the contract, for a period of two years from the date of receipt of each of them, recognizing the client's right to repair the item under the contract, as well as its replacement, to the reduction of the price and the termination of the contract, resulting, where appropriate, free repair and replacement of the item for the consumer.
Deficiencies caused by negligence, blows, use or improper handling, incorrect installation not carried out by the authorized PremiumBuces technical service or materials subject to wear and tear due to normal use are not included.
In those incidents that justify the use of the guarantee, the repair, replacement of the article, reduction or return will be chosen, in the legally established terms. The guarantee will lose its value if some of the data of the guarantee or the proof of purchase is modified, altered or replaced.

12 INTELLECTUAL AND INDUSTRIAL PROPERTY
The client acknowledges that all the elements of PremiumBuces and each of the products, the information and materials contained therein, the brands, the structure, selection, arrangement and presentation of their contents, and the computer programs used in relation to They are protected by the intellectual and industrial property rights of PremiumBuces or third parties, and that the General Conditions do not attribute any other right regarding said industrial and intellectual property rights other than those specifically contemplated therein.

Unless authorized by PremiumBuces or, where appropriate, by the third party holders of the corresponding rights, or unless this is legally permitted, the client may not reproduce, transform, modify, disassemble, reverse engineer, distribute, rent, loan, put available, or allow access to the public through any form of public communication of any of the elements referred to in the previous paragraph. The client must use the materials, elements and information accessed through the use of PremiumBuces solely for their own needs, committing themselves not to carry out, directly or indirectly, a commercial exploitation of the materials, elements and information obtained through the themselves.
The client must refrain from circumventing or manipulating any of the technical devices established by PremiumBuces or by third parties in PremiumBuces.

The content of the website is protected by copyright, trademarks, databases, copyright and other industrial and intellectual property rights and you acknowledge that the material and content provided as part of the website will be owned by us or by that of our licensors.

You may download and display the content of the website on a computer screen or other device, store such content in electronic format on a disk (but not on a server or other storage device that is connected to a data network) or print a copy of such content for your personal, non-commercial use, provided that you keep all copyright and proprietary notices intact. You may not reproduce, modify, copy or distribute or use for commercial use any of the materials or content on PremiumBuces.

13. OPINIONS AND VALUATIONS
By writing an opinion or assessment, you as a user grant us and the PremiumBuces website the right to use, reproduce, modify, adapt, translate, create derivations, and display such content by any means and anywhere in the world, with non-exclusive, royalty-free, perpetual, irrevocable and capable of being licensed.

Likewise, it grants us and the right to use the name entered in connection with said content. You also accept the withdrawal of your right to be identified as the author of said content and the right to object to the derogatory treatment of such content.

You agree to carry out all those actions necessary to perfect any of the rights granted to us, including the granting of powers and documents, if required.

As a user, you confirm and guarantee that you own or control all the rights to the content provided and published; and that on the date of publication of the published content or material:

• The content or material is correct.

• That the use of the published content or material does not infringe any of the recommendations and guidelines stipulated by us and that they will not cause harm to any person or entity (including that the content or material is not defamatory) of PremiumBuces. The user agrees to indemnify us for any third party claim against us as a result of or in connection with the infringement of any of these warranties.

14. DISCOUNTS AND OFFERS
The current discount codes or promotions that are valid throughout our website do not apply to different products or categories and cannot be used in combination with other promotions, discounts or offers, unless otherwise indicated.

15. INDEPENDENCE
If any of these Conditions or any provision of a contract were declared null and void by a firm resolution issued by a competent authority, the remaining terms and conditions will remain in force, without being affected by said declaration of nullity.

We reserve the right to modify the Terms and Conditions. These will not be retroactive.
If you do not agree with the modifications made, we recommend that you do not use our website.

NOTE: These Terms and Conditions are updated as of January 10, 2022 and supersede previous versions.

ANNEXED
Withdrawal Form
Complete and send this form in case you wish to withdraw from the contract entered into with NIF 48722887D, which operates under the trade name of PremiumBuces, at the following address: “Torres Quevedo, 22, local, 03690, San Vicente del Raspeig, Alicante”, or by email to: [email protected].

Through this form I inform you that I withdraw from the sales contract with the following information
(required fields marked with an asterisk):

Ordered on / received on (*):

Name of the consumer:

Consumer address:

Consumer signature (only if this form is notified on paper):

Date:
(*) Delete as appropriate